SERVICE

Need Help with your appliance?

These simple steps will help you get the answer you are looking for. Please follow the instructions below to help us give you the quickest and best solution to your issue.

  1. Is your product faulty?

    Did you know that some returns are due to people not following the instruction manuals?
          a) Make sure you check the FAQs to see if there is a simple solution to your problem.
          b) Read the product instruction manual, instruction manuals insure you how to install, operate and clean the product.

  2. Is your product under warranty?

    If you cannot find the solution in the FAQs or reading the instruction manual and your product is covered by our warranty, please contact one of our customer service staff on the number provided in the "Contact Us" section.

  3. Has your warranty expired?

    If your product is outside the warranty period and you have checked the FAQs and instruction manual, you will need to contact one of our customer service staff on the number provided in the "Contact Us" section.

FAQ's

For frequently asked questions please go to website of the brand you own, if your brand does not have a website please go to the ONIX website and you will find the FAQS.